IT Support Pricing
Clear, predictable pricing for Wellington businesses. Most of our clients buy a block of support hours each month at a discounted rate, so IT becomes a fixed, budgeted cost instead of a surprise invoice.
The more regular the relationship, the lower the rate. When we look after your systems every month, we know your setup, we can plan the work, and fewer things go wrong in the first place.
How it works
Choose the monthly block that fits your business. We use those hours for help desk requests, maintenance, small projects and planning. We’ll help you choose the right size, and adjust the plan with you as your business changes.
Why a monthly block?
- Lower rates: Save up to $4,800 a year on the same hours, compared with ad-hoc support
- A predictable budget: The same cost each month, easy to plan around
- People who know your systems: The same team every time, so there’s no starting from scratch
- Prevention, not just repairs: Time goes into maintenance and planning that stop problems before they cost you a working day
- A whole team, not one person: Skills across Microsoft 365, Google Workspace, networks, security, backup and Linux, without the gaps when someone is on leave
Business-hours support, Monday to Friday 08:30–17:00, with after-hours cover arranged for managed service clients when you need it.
Hourly Rates
Buy a monthly block and your rate drops. All prices exclude GST.
Ad-hoc
$175
per hour + GST
For occasional, one-off work. Available when you need it, though most clients save with a monthly block.
5–10 hours a month
$165
per hour + GST
Regular support and maintenance for smaller offices.
$825–$1,650 per month + GST
20 hours a month
$155
per hour + GST
For businesses that rely on IT every day, with time for projects and planning.
$3,100 per month + GST
Custom
Let’s talk
tailored to you
More than 20 hours, regular on-site days, or a mix of services? We’ll build an arrangement around your business.
Monitoring and Alerting
Add proactive monitoring from $30 per seat per month + GST. We watch disk space, updates, security status, backups and network health, alert on problems before your staff notice them, and send you regular reports. It’s optional, and available with any plan. More about service monitoring.
Example Monthly Costs
Every plan is tailored, but these examples show what a typical arrangement costs.
Small office, 6 staff
$1,005
per month + GST
5-hour block: $825
Monitoring, 6 seats: $180
Day-to-day help desk, updates and backups checked every month.
Professional practice, 15 staff
$2,100
per month + GST
10-hour block: $1,650
Monitoring, 15 seats: $450
Support, security reviews and time for the practice system and Microsoft 365.
Growing business, 30 staff
$4,000
per month + GST
20-hour block: $3,100
Monitoring, 30 seats: $900
A well-supported team, with regular planning and projects built in.
Common questions
Why not just pay as we go?
You can, but it costs more and only fixes things once they’ve broken. Twenty hours of ad-hoc support would cost $3,500 + GST; as a monthly block it’s $3,100 + GST, a saving of $4,800 a year, with time set aside for maintenance and planning.
Is monitoring required?
No, it’s an optional extra. Most IT problems give warning signs before they cause downtime, though, and monitoring means we see them first.
How does this compare with employing someone?
Even a 20-hour block costs well under a full-time IT salary, and you get a team with a broader range of skills, available when one person would be on leave.
We need something different. Can you help?
Yes. For more than 20 hours a month, regular on-site days or a mix of services, we’ll put together an arrangement that suits you.
Call 04 282 0045 or send us a message for a written quote for your business.