White-Label IT Support for IT Companies
Precedent works behind the scenes for other IT companies. We can provide on-site cover in the Wellington region for providers based elsewhere, Linux and infrastructure expertise your team doesn’t have in-house, overflow help desk capacity, and project work, all delivered under your brand.
Your clients stay your clients. We work to your processes and in your tools, and we don’t approach your customers.
Tools we work in
Your PSA and RMM platforms, such as ConnectWise, Autotask (Datto), HaloPSA and NinjaOne; your documentation and password management tools; Microsoft 365, Google Workspace, Linux, virtualisation and cloud platforms.
How we protect your relationships
We work under non-disclosure and non-solicitation terms, represent your brand when we speak to your clients, and hand everything back to your team when the work is done.
What’s included
- Wellington on-site cover: Site visits, installations and hands-on troubleshooting for your clients in the Wellington region
- Linux and infrastructure: Linux servers, automation, containers and complex infrastructure, as a specialist escalation point
- Overflow support: Extra help desk and engineering capacity for busy periods, leave and projects
- Projects: Migrations, upgrades and installations scoped with you and delivered under your brand
- Your processes: Tickets, notes and time recorded in your systems, to your standards
We also offer our Linux support and managed IT services directly to businesses.
First step: a partner conversation
Tell us where you need cover or expertise, and we’ll agree how we’d work together and what a first engagement looks like.
Common questions
Will you contact our clients directly?
Only when you ask us to, and only as your team. We don’t market to or accept work directly from your clients.
Can you work on an ad-hoc basis?
Yes. We can work job by job, from a block of hours, or on an ongoing arrangement.
Call 04 282 0045 or send us a message to get started.