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Precedent

Precedent IT Services
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IT Support for Wellington Retail and Hospitality

When the point-of-sale system or eftpos connection drops during a rush, you lose sales immediately. Retail and hospitality businesses need technology that simply works, a guest WiFi network that is kept separate from payments, and someone to call when it doesn’t. Precedent looks after it for you.

We support shops, cafés, restaurants and multi-site businesses across the region, including Wellington City, the Hutt Valley, Porirua, Kāpiti and Wairarapa, and remotely anywhere in New Zealand.

Systems we work alongside

Point-of-sale systems such as Lightspeed, Shopify POS and Square; eftpos terminals and payment connectivity; online ordering and booking platforms; rostering and payroll apps; Xero; Microsoft 365 or Google Workspace.

Protecting payments

Card payment security standards expect payment devices to be kept away from other network traffic. A separated network design is the simplest way to reduce that risk, and we set it up and document it.

What’s included

  • Reliable connectivity: Business-grade internet and a backup connection so payments keep working
  • Separate guest WiFi: Guest and staff networks kept apart from point-of-sale and payment devices
  • POS and device support: Tills, printers, tablets and kitchen screens kept running
  • Multi-site support: Consistent setups across locations, managed remotely
  • Security: Protected accounts, updated devices and tested backups

This sits on top of our core managed IT service, tailored to your business.

Business-hours support, Monday to Friday 08:30–17:00, with after-hours cover arranged for managed service clients when you need it.

Where AI can help

  • Supplier invoices: Invoices read and coded into Xero, with price increases flagged
  • Sales and rosters: Plain-English summaries of sales, busy periods and wage costs from your point-of-sale and rostering data
  • Reviews and enquiries: Draft replies to reviews, bookings and customer emails in your voice
  • Menus and products: Menu, product and website descriptions written in minutes

We set this up with approved tools such as Microsoft 365 Copilot, Gemini, ChatGPT or Claude, keep customer information out of public AI tools, and make sure a person reviews anything before it’s published. More about AI integration.

First step: a network and POS check

We review your connection, WiFi, point-of-sale setup and backups, and give you a prioritised list of fixes.

Common questions

Can you help outside business hours?
Many retail and hospitality businesses trade outside office hours. After-hours cover can be arranged as part of a managed service.

Call 04 282 0045 or send us a message to get started.