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Precedent

Precedent IT Services
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IT Support for Wellington Manufacturers

Manufacturers run office systems and production systems side by side, and a problem in either can halt the line. Precedent looks after the ERP, design workstations and shop-floor devices, and keeps production equipment safely separated from the office and the internet.

We support manufacturers across the region, including Wellington City, the Hutt Valley, Porirua, Kāpiti and Wairarapa, and remotely anywhere in New Zealand.

Systems we work alongside

ERP and MRP systems such as MYOB Acumatica, Microsoft Dynamics 365 Business Central, SYSPRO, Katana and Unleashed; CAD/CAM software such as SolidWorks, Autodesk Inventor and Fusion, and Mastercam; shop-floor PCs, time clocks and label printers; networked machinery and control systems; Microsoft 365.

Security for production systems

Older machinery often runs software that can’t be updated. The safe approach is to isolate it and control what can talk to it, which we design and document.

What’s included

  • Production network separation: Machinery and control systems kept on their own network segment, so an office infection can’t reach the factory floor
  • Design workstations: CAD/CAM workstations specified, maintained and licensed properly
  • Shop-floor devices: Rugged PCs, tablets, time clocks and printers kept running
  • Business system care: Servers, integrations and connections for your ERP or MRP, plus vendor liaison
  • Backup and continuity: Tested backups of designs, programs and business data, with a recovery plan for production

This sits on top of our core managed IT service, tailored to your business.

Business-hours support, Monday to Friday 08:30–17:00, with after-hours cover arranged for managed service clients when you need it.

Where AI can help

  • Quotes and RFQs: Customer enquiries and drawings turned into draft quotes and ERP records
  • Procedures and manuals: Staff ask questions of your SOPs, machine manuals and quality records instead of hunting through folders
  • Quality reports: Non-conformance and inspection reports summarised so trends are easier to spot
  • Supplier paperwork: Invoices, certificates and delivery notes read and matched to orders

We set this up with approved tools such as Microsoft 365 Copilot, Gemini, ChatGPT or Claude, keep AI on the office side with production networks still separated, and make sure a person approves anything that goes to a customer. More about AI integration.

First step: a site and network review

We map your office and production networks, identify the risks, and give you a prioritised plan.

Common questions

Can you support machines running old versions of Windows?
Yes. Where equipment can’t be upgraded, we isolate it on its own network and back it up so it can be restored if it fails.

Call 04 282 0045 or send us a message to get started.